Privacy Policy
Last updated: March 8, 2026
MISE ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through social media platforms including Facebook Messenger and Instagram.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and business details you provide through contact forms or messaging platforms.
- Messaging Data: When you message us through Facebook Messenger or Instagram, we receive your public profile information and message content to provide customer support and respond to inquiries.
- Usage Data: We collect analytics data about how you interact with our website, including pages visited, time spent, and referral sources, using Google Analytics and Meta Pixel.
- Device Information: Browser type, operating system, IP address, and device identifiers.
2. How We Use Your Information
- To respond to your inquiries and provide customer support via messaging platforms
- To send automated replies and AI-assisted responses through Facebook Messenger and Instagram
- To improve our website, services, and user experience
- To analyze website traffic and usage patterns
- To send marketing communications (only with your consent)
- To comply with legal obligations
3. Messaging Platform Data
When you interact with us through Facebook Messenger or Instagram Direct Messages:
- We use AI-powered automated responses to assist with your inquiries
- Your conversation history may be stored to provide better context for future interactions
- We do not sell or share your messaging data with third parties for advertising purposes
- You can request deletion of your conversation data at any time by contacting us
4. Third-Party Services
We use the following third-party services:
- Google Analytics (GA4): For website traffic analysis
- Meta Pixel: For advertising measurement and optimization
- Meta Messenger Platform: For automated messaging and customer support
- Firebase: For hosting and backend services
- Anthropic (Claude AI): For AI-powered message responses
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Messaging data is retained for up to 12 months unless you request earlier deletion.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
8. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
MISE
Email: admin@mise.digital
Website: mise.digital